Special Billing Supervisor

Date: Sep 6, 2024

Location:

Phoenix, AZ, US, 85008

Company: WillScot

Req ID: 52038

At WillScot (NASDAQ WSC), our 4000+ people are at the heart of everything we do. In addition to providing industry-leading pay and benefits, we provide opportunities for development and upward mobility, while investing in the communities we serve. We are the undisputed leader in providing innovative ﬂexible workspace and portable storage solutions, serving an incredible range of customers across all industries from 240+ locations across the United States, Canada, and Mexico.

Our values are our foundation. We constantly strive to diversify our teams to ensure we have the best and brightest talent. We’re deeply committed to creating an inclusive and equitable workplace where each person can contribute while being their authentic self. For more about WillScot and who we are, click here. Build your future with us!

ABOUT THE JOB:

The primary focus of this position is manage the Special Billing Function and Team, as well as to assist the Special Billing Team with creating all specialized/custom bills for all ETS, MMI and WMI customers that require non-standard system billing/invoicing.

WHAT YOU'LL BE DOING:

Primary Responsibilities:

Supervise the Special Billing Team
Supervise other credit department teams when the team’s supervisor is not present
Taking escalated special billing & collection calls and assisting customers when a supervisor has been requested
Monitoring Special Billing Staff productivity and quality
Coaching staff on ways to increase their efficiency and customer satisfaction
Manage the Special Billing Function for ETS, MMI and WMI
Training Special Billing Staff on all systems, policies and procedures
Work with IT, BI and customers to create custom billing formats that meet customers’ unique requirements
Assist team with creating special, custom or summary billings/invoices for customers that require non-standard billing/invoicing as needed
Run and or verify scheduled billing/ invoice reports run as scheduled in Cognos and SAP
To carefully review all custom or summary billings/ invoices before they are delivered to customers to ensure they are accurate, error free and reconcile to the standard billing system(s)
Ensure the team creates and delivers all special bills/invoices to all customers requiring special bills/ invoices on time every time
To ensure all web billing tasks are processed by the Special Billing Team for customers that are not already being handled by the Billing Resolution Team
To work closely with the Billing Resolution Team and Credit & Collections Team to insure past due invoices are promptly collected
Initiate calls to customers whose accounts are in a delinquent status in order to negotiate payment arrangements
To periodically handle special assignments and projects assigned by the Director of Credit and Collections
To take inbound calls from customers whose accounts are delinquent and to negotiate payment arrangements with these customers
To make outbound collection calls as needed
Schedule follow-ups on payment arrangements taken as needed
Other duties as assigned. Regular attendance is required to fulfill the essential functions of the job

Equipment Used and Responsibility:

Computer, telephone and electronic office equipment
MS Office Suite, SAP
Fax and Copy Machine
Database

EDUCATION AND QUALIFICATIONS:

High School Diploma or GED, required
2 years custom billing experience required
2 years collection experience required
Intermediate Excel skills required
High degree of attention to detail
Intermediate computer skills
Supervisory experience preferred
Accounting or bookkeeping experience preferred
Ability to multitask
Communicate clearly: both verbal and written with a professional demeanor

Disclaimer: This posting describes the general nature and level of work performed and does not represent an exhaustive list of responsibilities, duties, or skills required. Collaboration and teamwork drive our success. Team members may be required to perform duties outside normal responsibilities from time to time as needed.

All regular WillScot Holdings Corp. positions offer generous benefits including medical, dental, vision, disability and life insurance, paid time off, Company holidays, tuition reimbursement, and 401(k) with match. Most positions also have variable pay opportunities including commission or bonus, performance rewards, or incentive programs. More information about benefits may be found here.

WillScot provides equal employment opportunities to employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

WillScot embraces diversity and is committed to equal opportunity in all aspects of employment, including recruiting, hiring, promotion, termination, leaves of absence, compensation, and training. We are focused on building teams that include a variety of backgrounds, lived experiences, and skills. The more inclusive we are, the stronger we will be!