Managed Services, Customer Success

Date: Jan 21, 2025

Location:

Phoenix, AZ, US, 85008

Company: WillScot

Req ID: 52721

At WillScot (NASDAQ WSC), our 4000+ people are at the heart of everything we do. In addition to providing industry-leading pay and benefits, we provide opportunities for development and upward mobility, while investing in the communities we serve. We are the undisputed leader in providing innovative ﬂexible workspace and portable storage solutions, serving an incredible range of customers across all industries from 240+ locations across the United States, Canada, and Mexico.

Our values are our foundation. We constantly strive to diversify our teams to ensure we have the best and brightest talent. We’re deeply committed to creating an inclusive and equitable workplace where each person can contribute while being their authentic self. For more about WillScot and who we are, click here. Build your future with us!

ABOUT THE JOB:

This job is responsible for maintaining partner relationships with assigned accounts which includes responsibilities in the following areas: purchase order creation, dispatch, partner invoicing, customer billing and A/P inquiries.

WHAT YOU'LL BE DOING:

Purchase Order Creation:

Create Purchase Orders to partners for customer orders.
Contact vendors and acquire pricing for managed service items and to fulfill orders.
Request and confirm delivery of ordered items; work with sales to keep clear communication on updates and delays.
Update existing purchase orders when change orders are requested.
Goods receipt Purchase Orders in SAP.
Work with sales to keep clear communication on updates and delays .
Answer partner calls and e-mails concerning purchase orders and deliveries.

Dispatch Coordinator:

Act as a point of contact and liaison for vendors in an assigned region and maintain contact with them.
Work to establish supplier performance goals and drive performance improvement for suppliers.
Confirm delivery with vendors.
Activate and deactivate contracts in SAP.
Schedule pickups and confirm their occurrence with vendors.
Assist in preparation and participate in regular, recurring vendor performance reviews with Regional Field Manager.
Coach/train vendors on current requirements, processes, and procedures when deficiencies are identified.
Follow up on outstanding orders and status. Includes documenting status in SOR.
Other duties as assigned .

AP/Billing Coordinator:

Verify and match partner invoices to Purchase Orders, process for payment.
Prioritize and resolve escalated partner/payment issues with urgency.
Create additional billings to customers based on additional services requested and invoiced by partners.
Answer partner calls and e-mails concerning invoicing and payments.
Review partner aging reports/statements, research issues, and provide answers.
Dispute unauthorized or over-billed charges from partners.
Audit/verify items on rent on a monthly basis.

Customer Service:

Answer customer calls and emails regarding service issues, change requests and billing disputes.
Create new contracts for units added to site after initial order.
Assist sales reps with research/corrections/updates to new and existing contracts.
Work with customers on escalated billing disputes, etc.
Create additional billings to customers based on additional services requested and invoiced by partners.
Audit/verify items on rent monthly.

EDUCATION AND QUALIFICATIONS:

Required Education and Experience:

Minimum Required Education level: High School Diploma/GED
Preferred Education Level: Bachelor Degree
Years of related experience: minimum 1 year of accounts payable (A/P), accounts receivable (A/R) and/or billing experience and data /order entry experience

Skills & Systems:

Required Skills:
Excellent customer service and communication skills (both verbal and written) with professional demeanor
Strong organizational skills along with attention to detail and ability to multi-task
Ability to influence a sale
Preferred Skills: Rental/broker experience, SalesForce.com, ERP System, E-Invoice Chat

Disclaimer: This posting describes the general nature and level of work performed and does not represent an exhaustive list of responsibilities, duties, or skills required. Collaboration and teamwork drive our success. Team members may be required to perform duties outside normal responsibilities from time to time as needed.

All regular WillScot Holdings Corp. positions offer generous benefits including medical, dental, vision, disability and life insurance, paid time off, Company holidays, tuition reimbursement, and 401(k) with match. Most positions also have variable pay opportunities including commission or bonus, performance rewards, or incentive programs. More information about benefits may be found here.

WillScot provides equal employment opportunities to employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

WillScot embraces diversity and is committed to equal opportunity in all aspects of employment, including recruiting, hiring, promotion, termination, leaves of absence, compensation, and training. We are focused on building teams that include a variety of backgrounds, lived experiences, and skills. The more inclusive we are, the stronger we will be!