Field Operations Trainer

Date: Jan 2, 2025

Location:

Orlando, FL, US, 32824-7109

Company: WillScot

Req ID: 52591

At WillScot (NASDAQ WSC), our 4000+ people are at the heart of everything we do. In addition to providing industry-leading pay and benefits, we provide opportunities for development and upward mobility, while investing in the communities we serve. We are the undisputed leader in providing innovative ﬂexible workspace and portable storage solutions, serving an incredible range of customers across all industries from 240+ locations across the United States, Canada, and Mexico.

Our values are our foundation. We constantly strive to diversify our teams to ensure we have the best and brightest talent. We’re deeply committed to creating an inclusive and equitable workplace where each person can contribute while being their authentic self. For more about WillScot and who we are, click here. Build your future with us!

ABOUT THE JOB:

This role requires leadership, organization, and problem-solving skills with the ability to coach, train and engage. The key objectives of the “Operations Trainer” are to support safety, logistics and operations functional areas, lead the driver apprentice program for participants, develop, and deploy standard work instructions (SWI’s) for Operational Tasks, focusing on delivery, return and installation, HVAC and field service, supporting DOT and other regulatory compliance and the Willscot (WS) business.

WHAT YOU'LL BE DOING:

Complies with all Willscot Safety, Transportation, and Environmental Policies (OHSA, EPA, DOT) and regulations.
EBITDA Performance – Identify areas of revenue growth, cost efficiencies and compliance opportunities through preventive measures such as inspections, repairs, training.
Work closely with operations, logistics, and managers to identify training needs and customize programs to meet operational requirements.
Design and implement comprehensive training programs for transport, service and installation of modular offices, FLEX, fencing, Clearspan structures, Climate controlled storage, and other product lines
Assist in the execution, implementation, and evolution of our company-wide logistics initiatives.
Provide consistent training for Driver Apprentices, new drivers, Set-up Techs, and teams.
Provide train-the-trainer support to local driver trainers, Field Service Technicians (FST’s), HVAC Tech’s and Set Teams (including perimeter solutions).
Act as a subject matter expert in safety, logistics and operations (D&I processes).
Assist with safety, coaching on job functions training and engagement of existing drivers, service technicians, set-up techs and teams.
Assist with Complex (CPX) install Program, including development of SWI’s, SOP’s, time studies, and development of training materials for CPX modular, Flex install and knockdown program.
Assist with Field Service improvement programs, including development of SWI’s, direct training for HVAC tasks, process improvement and cost saving opportunity identification
Assist with Driver Qualification files (on-boarding and maintenance) for new hires and current employees.
Conduct check-ins and maintain accurate documentation of driver apprentice program
Conducts safety audits, inspections on and hazard analysis of transportation, service and installation/knockdown activities at the branch’s, on the road, and customer job sites to ensure compliance.
Review accident investigation and preventive measures implemented for the purpose of avoiding re-occurrence.
Champions and fosters employee involvement and teamwork. Hands-on leadership; regularly engages with all levels of employees.
Manage inbound calls and emails related to DOT and driver safety
Onboard M&A new drivers and technicians facilitating all required check ins, verifications, training and coaching for the role.
Maintain records of all training sessions, certifications, assessments, and individual performance evaluations.
Acts as a liaison to the field by offering real-time support with field service related challenges
Generate reports for management on training progress, participant feedback, and any issues or successes in training delivery.

EDUCATION AND QUALIFICATIONS:

Qualifications:

Previous experience in technical training, installation, field service, or driver training, ideally within industries handling modular structures, fencing, or mobile office installations.
Strong knowledge of HVAC systems, modular assembly, basic welding, and maintenance practices.
Experience with CDL training, OSHA, and DOT regulations relevant to fleet and field service operations.
Excellent communication skills with the ability to clearly explain technical concepts and procedures.
Proficiency in developing training materials, using LMS, and delivering engaging training sessions in both classroom and field settings.
Strong organizational and problem-solving skills, with attention to detail and a commitment to safety.
Awareness of safety compliance requirements including local and US laws, DOT regulations, international and industry standard

Preferred Qualifications:

CDL, HVAC, or welding certifications are highly desirable.
Knowledge of learning management systems (LMS) and digital training content creation.
Experience in modular construction or similar products, including tent assembly, fencing, or mobile office setup.
3+ year(s) driving in the modular / storage industry
Complex, section modular install and knock down experience preferred
The ability to use or learn programs such as Microsoft suite, SAP, Salesforce, Concur.

Disclaimer: This posting describes the general nature and level of work performed and does not represent an exhaustive list of responsibilities, duties, or skills required. Collaboration and teamwork drive our success. Team members may be required to perform duties outside normal responsibilities from time to time as needed.

All regular WillScot Holdings Corp. positions offer generous benefits including medical, dental, vision, disability and life insurance, paid time off, Company holidays, tuition reimbursement, and 401(k) with match. Most positions also have variable pay opportunities including commission or bonus, performance rewards, or incentive programs. More information about benefits may be found here.

WillScot provides equal employment opportunities to employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

WillScot embraces diversity and is committed to equal opportunity in all aspects of employment, including recruiting, hiring, promotion, termination, leaves of absence, compensation, and training. We are focused on building teams that include a variety of backgrounds, lived experiences, and skills. The more inclusive we are, the stronger we will be!