Certified Technician
Knoxville, TN, US, 37914
At WillScot (NASDAQ WSC), our 4000+ people are at the heart of everything we do. In addition to providing industry-leading pay and benefits, we provide opportunities for development and upward mobility, while investing in the communities we serve. We are the undisputed leader in providing innovative flexible workspace and portable storage solutions, serving an incredible range of customers across all industries from 240+ locations across the United States, Canada, and Mexico.
Our values are our foundation. We constantly strive to diversify our teams to ensure we have the best and brightest talent. We’re deeply committed to creating an inclusive and equitable workplace where each person can contribute while being their authentic self. For more about WillScot and who we are, click here. Build your future with us!
ABOUT THE JOB:
The Certified Technician is responsible for safety, quality work associated with Get Ready, and Refurbishment activities to all WS products. The Certified Technician is expected to fully comply with all WillScot policies and all relevant WS regulations. Success in this role will be dependent on the ability to conduct branch operations activities in a safe, cost-efficient, and high-quality manner.
WHAT YOU'LL BE DOING:
Safety
- Acts in accordance with WillScot Safety, Transportation, and Environmental Policies
- Leads and acts to promote employee health and safety results through creating a safer workplace, DuPont STOPââ¢, training and observations, and regularly scheduled assessments of the branch
- Attends periodic safety meetings
- Maintains a clean and organized work area
- *If applicable to the position: operates company vehicle safely and maintains a valid driverââ¬â¢s license and excellent driving record free from points
Fleet & Efficient Use of Resources
- Ensures that trailers are ready for scheduled delivery dates with high 1st time quality, and within established accuracy parameters +/- 10%
- Performs repairs, and modifications (where applicable), to all products to include framing and finish carpentry, electrical, flooring, plumbing, painting, running gear, and all other facets of modular building repair
- Performs certified trades work on units on at least one of the following: plumbing, electrical, carpentry
- Maintains proper inventory levels of all equipment, tools, and materials required to complete daily service tasks
- Performs service-related tasks in the yard, as requested by the Branch Operations Leader/Production Supervisor, to include check-in/out (off/on rent) inspections of off rented buildings by physically inspecting to determine repair scope of work, as well as damages for invoicing the customer. Create floor plan drawings as needed and relocate fleet units within the branch lot
- Performs HVAC system checks and maintenance per company guidelines
- May be assigned all duties pertaining to Field Service Tech (see JD) as business dictates
Customer Focus
- Uses Net Promoter System (NPS) to provide timely correspondence and to address internal issues
- Ensure On Time in Full Deliveries and Returns
- Drives high levels of product quality (<60 day call & First Time Quality)
Additional Responsibilities
- Conduct service calls in branch territories as assigned.
- Closes up multi-sectional units and ensure doors and windows are secured on the idle fleet.
- Assists in ordering materials and unloading material deliveries
- Forklift operations
- Office maintenance and repair as assigned
- Provides training and direction to other service personnel to ensure standard work instructions, best practices, work orders, timesheets, and company guidelines are followed
- Other duties may be assigned
EDUCATION AND QUALIFICATIONS:
Required Education and Experience:
- High School diploma or equivalent
- Must possess valid trades certification(s)
- Ability to work independently in a fast-paced environment
- Some knowledge of computers is necessary and good communications skills are required for dealing with customers, salespeople, contractors, shop personnel as well as WillScot employees at various branch locations
- Must have knowledge and experience with one or more of the following: carpentry, electrical, plumbing, welding, HVAC
- If performing trade related duties, must have knowledge and experience with applicable equipment and must hold appropriate licenses as required by law
Preferred Education and Experience:
- Prior knowledge and/or experience working within a warehouse
- Flexibility to work variety of environments from indoor office settings, outdoors, customer construction sites, to branch shop
- Ability to use standard office equipment (i.e., computer, phone, photocopier, fax, email, etc.)
- Excellent customer service and communication skills
Physical Requirements:
- Able to lift up to 50 lbs. without strain
- Ability to work outdoors in extreme weather conditions
- Able to be on your feet up to 8 hours (daily)
- Ability to work with a variety of hand tools in a proficient manner
- Ability to climb a ladder up to 25 feet
- Eyesight and Auditory Skills must be sufficient to meet safety expectations of the position
- Ability to stand and perform manual labor for multiple hours (daily)
Disclaimer: This posting describes the general nature and level of work performed and does not represent an exhaustive list of responsibilities, duties, or skills required. Collaboration and teamwork drive our success. Team members may be required to perform duties outside normal responsibilities from time to time as needed.
All regular WillScot Holdings Corp. positions offer generous benefits including medical, dental, vision, disability and life insurance, paid time off, Company holidays, tuition reimbursement, and 401(k) with match. Most positions also have variable pay opportunities including commission or bonus, performance rewards, or incentive programs. More information about benefits may be found here.
WillScot provides equal employment opportunities to employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
WillScot embraces diversity and is committed to equal opportunity in all aspects of employment, including recruiting, hiring, promotion, termination, leaves of absence, compensation, and training. We are focused on building teams that include a variety of backgrounds, lived experiences, and skills. The more inclusive we are, the stronger we will be!
Nearest Major Market: Knoxville
Job Segment:
Technician, Technology