Managed Services, Customer Success Supervisor

Date: Mar 31, 2026

Location:

Scottsdale, AZ, US, 85257

Company: WillScot

Req ID: 55628

At WillScot, our team of nearly 5000+ people makes our company a Great Place to Work® and we believe our people are what give us a competitive advantage in the industry. Our differentiation begins with our values, which are lived through our employees and aligned to the needs of our customers and communities. From day one, we invest in your growth and your future, while giving back to the communities we serve. Learn more about WillScot and who we are, here.

As North America’s leading provider of complete temporary space solutions, we have helped customers across 260+ locations in the United States, Canada, and Mexico, get the innovative ﬂexible workspace and portable storage solutions that are right for their timeline and their project, Right From the Start. Learn More.

ABOUT THE JOB:

The Managed Services Supervisor is responsible for overseeing a team of Managed Services/3PV Sales Support & AP Billing Coordinators, ensuring the success of the Managed Services order fulfillment activities across the modular and storage WS business. The Supervisor will maintain excellent service productivity and efficiency standards, respond efficiently to customer inquiries, strive for high customer satisfaction and excel in WS Core Values.

WHAT YOU'LL BE DOING:

The job provides a variety of customer service support duties to customers and ensures that timely and accurate information is provided in a professional manner. Coordinates transactions adhering to support customer needs
Assist with hiring, developing, motivating and retaining staff. Assist with training all new employees and implement relevant new policy and procedures.
Drives key metrics to ensure deliveries and returns are supported in a safe and efficient manner that meets best in class customer support.
Drive compliance around the transactional order process to ensure accuracy. Drives system compliance around the process which improves communication around delivery, installation and returns for the customer.
Ensures Managed services/3PV Sales Support & AP Billing Coordinators are transacting in the most efficient manner in order to reduce cost while providing best in class customer & vendor support.
Drives a high level of communication between the Transportation Coordinator, Customer Success Specialist and Branch to support on time and in full delivery.
Provides a high level of value-added service to internal customers.
Assist with reconciling vendor invoice disputes in a timely fashion.

EDUCATION AND QUALIFICATIONS:

Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Required Education and Experience:

High School Diploma or equivalent
2-3 years of supervisory experience.
Bachelors degree preferred.

Required Skills and Abilities:

Able to build and maintain strong collaborative relationship across all levels and departments.
Experience implementing a centralized customer support function is a plus
Proven leadership background in a customer call center environment, ability develop, mentor and empower the managed services team while creating a culture of accountability.
Proficient with MS Office/Excel/Word/Outlook as well as Salesforce.com and SAP
Capable of pulling and analyzing data to deliver insights on performance and strong ability to produce high-quality PowerPoint presentations for customer interactions and senior management.

This posting is for a(n) Existing Position.

Disclaimer: This posting describes the general nature and level of work performed and does not represent an exhaustive list of responsibilities, duties, skills, or physical abilities required. Team members may be required to perform duties outside normal responsibilities from time to time as needed.

All regular WillScot positions offer a generous benefits package to help our employees and their families Be Well. This includes medical, dental, vision, disability, life insurance, paid time off (including Company holidays), tuition reimbursement, a retirement savings plan with company match, and more! More information about benefits may be found here. Many positions also have variable pay opportunities including commission, bonus, performance rewards, or other incentive programs.

We are an Equal Opportunity Employer. Veterans and individuals with disabilities are encouraged to apply.