Operations Manager

ABOUT THE JOB:

WillScot (NASDAQ WSC) is the industry leader in providing storage solutions and modular workplace solutions to
customers across North America. We serve ~50,000 customers with space solution needs daily, through a network
of 100+ branch locations throughout North America.
Our legacy is rooted in product innovation, a reputation for exceptional customer service, effective management of
business operations, and the ability to attract and retain the industry’s most talented staff and management team.
Our values guide us to achieving our true potential and create an inclusive work environment which allows every
person to thrive.

ABOUT THE JOB:
The Operations Manager is responsible for ensuring operating success in the business.  The Operations Manager
has responsibility and accountability for driving Safety, training, and mentoring of Branch Operations Leaders
(BOL’s)/Branch Managers (BM’s), implementing, and assessing Operational Key Performance Indicators and
Standard Work.  The Operations Manager will achieve success by executing on both short- and long-term actions
to improve operational excellence standards for safety, quality, delivery, costs, and inventory management. 

WHAT YOU'LL BE DOING:

Safety/Environment

• Supports regions on Health, Safety and Environment; Conducts business in compliance with all WillScot Safety, Transportation, and Environmental Policies.

Revenue Growth and Efficient Use of Resources

• Collaborates with and leads Branch Operation Managers (BOM’s), General Managers (GM’s), Field Service Managers (FSM’s), and corporate departments to deliver key strategic initiatives by implementing Standard Work and adherence to Operational Key Performance Indicator (KPI’s). 
• Actively drives branch leadership to promote optimal fleet utilization and labor utilization to meet customer demand.   Aligns with Operations Leadership on all critical operating priorities and messaging.
• Conducts site visits to Branch locations- review operational KPI’s while providing direct and indirect feedback to Branch, MSA, Regional, and Divisional Leadership. 
• Using Planning Tools and data, ensures the branches are ready to support Unit on Rent (UOR) growth.  Additional tracking and evaluation of branch Value Added Products and Services (VAPS) inventory management ensuring inventory levels are accounted for and process improvements are in place.  
• Rollout, train, and monitor all service employees on current Standard Work Instructions, ensure the Branch Operating Platform is staffed properly and new process implementation.
• Ensures that the appropriate systems and technical support are in place to provide safe, timely, cost effective, high quality and efficient delivery of revenue activities.
• Conducts periodic assessments of operations at branches, evaluate performance and lead training and development initiatives utilizing the Branch Operations Assessment

Customer Focus

• Uses Net Promoter Score (NPS) system to provide timely correspondence and to address internal issues.
• Ensures On Time Deliveries and Returns.
• Drives high levels of product quality (<60-day call & First Time Quality)

Additional Duties and Functions as assigned

• Travel requirements are extensive; >75%

EDUCATION AND QUALIFICATIONS:

Required Education and Experience

• Technical Bachelor’s Degree or commensurate experience; and minimum 5 years’ experience in the mobile, modular, or construction industry in general building, remodeling, and supervision
• 5+years of experience leading operations teams in manufacturing environments. This includes developing and managing budgets, creating and executing short- and long-term business strategies and tactics
• Experience working in a high-profile role that has frequent contact between various departments, executive leaders, and field management.
• Experience in leading continuous improvement initiatives.
• Experience in working in culturally diverse, operational/functional matrix organizations.
• Proven experience in a leasing business (e.g., construction materials, auto- leasing) or in Logistics, transportation, or other construction-related industry.

Required Skills and Abilities

• Ability to manage multiple projects and assignments.
• Ability to thrive in a highly dynamic, entrepreneurial, time-sensitive, collaborative environment.
• Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; actively solicits
• feedback to improve performance.
• Strong customer presentation and communications skills and experience.
• Proficient with MS Office/Excel/Word/Outlook as well as Salesforce.com or other CRM; experience with MS
• Project, SAP is a plus.  
• Ability to travel up to 75% of your time.

Preferred Education and Experience

• Technical Bachelor's Degree
• Experienced with SAP