Manager, IT Operations

Date: Nov 9, 2026

Location:

Pune, MH, IN, 411045

Company: WillScot

Req ID: 57235

WillScot family of companies, where our team of nearly 5000+ people makes our company a Great Place to Work® and provides a competitive advantage in supporting our customers.

As North America’s leading provider of complete temporary space solutions, we have 260+ locations helping customers in the United States, Canada, and Mexico, get the innovative ﬂexible workspace and portable storage solutions that are right for their timeline and their project, Right From the Start. Learn More.

Our differentiation begins with our values, lived through our employees and aligned to the needs of our customers and communities. Learn more about our global enterprise, our values, and who we are, here.

ABOUT THE JOB:

Job Title: Manager / Sr.Manager IT Operations, Pune

Shift : 03:00 PM TO 00:00 AM IST, 06:30 PM TO 03:30 AM IST

Cab Facility: To & Fro, Monday to Friday Work From Office

We are seeking an experienced and results-driven Manager, IT Operations to lead the WillScot IT delivery operations team at our Global Capability Center in Pune, India. The role is accountable for day-to-day execution, service quality, and workforce development at the site.

The position aligns closely with U.S. team members and functional areas to provide seamless, high-quality support to our business functions and customers. This role will contribute to availability, security, scalability, and reliability of enterprise IT systems while driving operational excellence, automation, and continuous service improvement.

WHAT YOU'LL BE DOING:

Partners and ensures alignment with U.S based functional leaders to recruit, onboard, and develop the Pune IT team.
This role will lead IT helpdesk team, System Admin, Networking and future IT Infra team members.
The candidate would work closely with US leaders to implement the strategies and ensure the governance and operating model between India and US team members.
Drives performance management, coaching, retention, and shift coverage models that cover and extend U.S. support hours.
Provide oversight of Service Desk resources including ticket quality, first-contact resolution, SLA attainment, and adherence to global ITSM process.
Manage day-to-day activities for teams responsible for monitoring, incident and request handling, patching, and routine maintenance across infrastructure components in alignment with defined standards and change control.
Lead creation and maintenance activities for the documentation of team processes and standards.
Ensure process and security compliance across team functions.
Operate within enterprise ITSM processes, identify automation and efficiency opportunities, and execute assigned modernization workstreams.
Manage site-level vendors, contractors, and service providers in India.
Contribute to the strategy and technology roadmap as well as continuous improvement efforts.
Support audit and risk management activities through the execution of operational controls.
Experience with ITIL frameworks and SOX compliance preferred.

EDUCATION AND QUALIFICATIONS:

Bachelor’s degree (preferred: IT‑related field)
Relevant IT industry certifications preferred including ITIL.
BE/B Tech/ BCA/MCA Preferred
12-18 years of overall IT experience.
5+ years leading Infrastructure and Operations teams.
Experience managing global IT operations across multiple locations.
Proven experience leading Infrastructure, Cloud, Security, Network, and Helpdesk functions.
Experience working in a Global Capability Center (GCC) or multinational environment preferred.
Experience supporting and working with cross-functional teams in a dynamic environment.

Disclaimer: This posting describes the general nature and level of work performed and does not represent an exhaustive list of responsibilities, duties, skills, or physical abilities required. Team members may be required to perform duties outside normal responsibilities from time to time as needed.

As a global employer, we are committed to equal opportunity and fair employment practices. Hiring and employment decisions are based on job‑related skills, qualifications, experience, performance, and merit, consistent with business needs and applicable laws.