Operations Systems Manager

Date: Aug 29, 2025

Location:

Phoenix, AZ, US, 85008

Company: WillScot

Req ID: 54420

At WillScot (NASDAQ WSC), our 4000+ people are at the heart of everything we do. In addition to providing industry-leading pay and benefits, we provide opportunities for development and upward mobility, while investing in the communities we serve. We are the undisputed leader in providing innovative ﬂexible workspace and portable storage solutions, serving an incredible range of customers across all industries from 240+ locations across the United States, Canada, and Mexico.

Our values are our foundation. We constantly strive to diversify our teams to ensure we have the best and brightest talent. We’re deeply committed to creating an inclusive and equitable workplace where each person can contribute while being their authentic self. For more about WillScot and who we are, click here. Build your future with us!

ABOUT THE JOB:

The Operations Systems Manager is a technical role responsible for configuring, enhancing, maintaining and optimizing the Willscot Salesforce platform with a focus on field service operations, routing efficiency and logistics workflow. This role supports Ops Excellence initiatives and the teams impacted by Salesforce Field Service (FSL) and Field Service Lightning Apps, primarily in the areas of routing automations, process workflows and the ability to meet operational goals.

WHAT YOU'LL BE DOING:

Logistics and Routing Operations

Support and improve logistics workflows, including pick-up/drop-off (PUDO), route planning, inventory movement, and SLA tracking.
Collaborate with Ops and Logistics leadership and dispatchers to fine-tune automated scheduling logic for cost-effective and timely field visits.
Manage skill-based routing, travel time rules, and geolocation settings for optimized truck utilization.

FSL Support & Administration

Maintain Service Territories, Service Resources, Skills, Operating Hours, and Capacity Plans.
Configure and optimize Scheduling Policies, Work Rules, and Objectives for automated routing and dispatch.
Support and troubleshoot FSL Mobile usage for technicians and delivery drivers.
Ensure smooth operation of the Gantt view, Appointment Booking, and auto-dispatching logic.
Maintain data model: objects, fields, page layouts, Lightning record pages, validation rules, and flows.
Support mobile and desktop users across logistics, customer service, and operations departments.
Ensure integrations between Salesforce and SAP are functioning correctly
Salesforce Releases – Champion continuous improvement by staying ahead of Salesforce platform updates and emerging technologies, ensuring that any potential issues are mitigated and that the platform remains stable and fully functional prior to release date

Optimization Modeling

Requirements gathering and business analysis
Map routes and workflows, collaborate to help define optimization goals and identify potential constraints
Define optimization engine modeling that provide scenarios, simulations and policy adjustments to define best optimization routines
Test, validate and drive iterative improvements
Deploy improvements

Change Management

Communicate regularly with stakeholders to provide project updates, address concerns, and manage expectations.
Collaborates with business leaders on communication plans to impacted users
Work with stakeholders to identify training content and trainers.
Coordinates and communicates end user training
Develops post project KPIs measuring project adoption and business continuity to ensure success of specific projects

Data Integrity and Reporting:

Collaborate with stakeholders to gather reporting requirements and translate them into effective report designs.
Perform regular data audits and support data cleanup across Work Orders, Service Appointments, and Inventory records.
Build logistics-specific dashboards and reports (e.g., first-time fix rate, route efficiency, arrival punctuality).
Monitor job assignment metrics, scheduling compliance, and technician utilization.

EDUCATION AND QUALIFICATIONS:

Education:

Bachelor’s degree in Business Administration, Supply Chain, Information Systems Management, Engineering, or a related field. (Master’s degree is a plus.)

Experience:

Minimum 5 years experience with logistics optimization management with at least 3–5 years of Salesforce Administration experience, including Field Service (FSL)
Prior experience with implementing and administering route optimization tools
Demonstrated success in managing multiple concurrent projects in a fast-paced environment.

Skills:

Strong understanding of logistics, dispatch, or field service operations.
Experience configuring Scheduling Policies, Service Territories, Skills, and the Gantt Scheduler.
Ability to work in Agile or cross-functional project environments.
Familiarity with mobile workforce tools and logistics inventory management.
Strong reporting and flow-building skills.

Certifications:

Salesforce Administrator or Business Analyst certification preferred

Disclaimer: This posting describes the general nature and level of work performed and does not represent an exhaustive list of responsibilities, duties, or skills required. Collaboration and teamwork drive our success. Team members may be required to perform duties outside normal responsibilities from time to time as needed.

All regular WillScot Holdings Corp. positions offer generous benefits including medical, dental, vision, disability and life insurance, paid time off, Company holidays, tuition reimbursement, and 401(k) with match. Most positions also have variable pay opportunities including commission or bonus, performance rewards, or incentive programs. More information about benefits may be found here.

WillScot provides equal employment opportunities to employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

WillScot embraces diversity and is committed to equal opportunity in all aspects of employment, including recruiting, hiring, promotion, termination, leaves of absence, compensation, and training. We are focused on building teams that include a variety of backgrounds, lived experiences, and skills. The more inclusive we are, the stronger we will be!