Digital Product Specialist
Phoenix, AZ, US, 85008
At WillScot (NASDAQ WSC), our 4000+ people are at the heart of everything we do. In addition to providing industry-leading pay and benefits, we provide opportunities for development and upward mobility, while investing in the communities we serve. We are the undisputed leader in providing innovative flexible workspace and portable storage solutions, serving an incredible range of customers across all industries from 240+ locations across the United States, Canada, and Mexico.
Our values are our foundation. We constantly strive to diversify our teams to ensure we have the best and brightest talent. We’re deeply committed to creating an inclusive and equitable workplace where each person can contribute while being their authentic self. For more about WillScot and who we are, click here. Build your future with us!
ABOUT THE JOB:
Digital Product Specialist at WillScot will help execute strategies and tactics to drive significant adoption of the WillScot Solution Center (available as apps). This member is part of the Digital Marketing organization.
WHAT YOU'LL BE DOING:
- Analyze Usage Data and Develop Reports: Analyze portal usage by feature / functionality and develop Tableau dashboards and reports to monitor logins, payments and other self-service functions on a daily/weekly/monthly basis
- Execute Adoption Strategy and Tactical plan: Contribute to the development and evolution of the overall strategy and tactical plan to drive significant customer adoption. Collaborate with a variety of internal stakeholders (sales teams, account management teams, CSS, IT etc.) to drive execution
- Support Ongoing Portal Evolution: As part of the overall digital team, support AGILE development process and release management by performing UAT, regression and smoke testing of relevant Portal functionality. Develop figma designs for portal enhancements. Gather customer feedback, triage and add to product backlog in JIRA
- Stay up to date with industry development and tools
- Additional Duties and Functions as assigned
EDUCATION AND QUALIFICATIONS:
- BA in computer science, digital marketing or a related field. Master's degree is a plus.
- 3-5 years proven work experience in a digital role supporting digital product development and customer adoption
- Strong communication/collaboration skills to effectively work with cross-functional teams, understand requirements, and incorporate feedback into design iterations.
- Ability to manage multiple projects simultaneously, prioritize tasks, and meet deadlines
- Willingness to stay updated with emerging technologies, and industry advancements, and the ability to incorporate them into work products
- Experience with JIRA, Confluence, Figma and Marketing Platforms such as Salesforce Marketing Cloud and Unbounce is a plus
- Experience with AGILE development and AGILE SCRUM certification a plus
Disclaimer: This posting describes the general nature and level of work performed and does not represent an exhaustive list of responsibilities, duties, or skills required. Collaboration and teamwork drive our success. Team members may be required to perform duties outside normal responsibilities from time to time as needed.
All regular WillScot Holdings Corp. positions offer generous benefits including medical, dental, vision, disability and life insurance, paid time off, Company holidays, tuition reimbursement, and 401(k) with match. Most positions also have variable pay opportunities including commission or bonus, performance rewards, or incentive programs. More information about benefits may be found here.
WillScot provides equal employment opportunities to employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
WillScot embraces diversity and is committed to equal opportunity in all aspects of employment, including recruiting, hiring, promotion, termination, leaves of absence, compensation, and training. We are focused on building teams that include a variety of backgrounds, lived experiences, and skills. The more inclusive we are, the stronger we will be!
Nearest Major Market: Phoenix
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