WS - Operations Specialist

ABOUT THE JOB:

The Operations Specialist is responsible for supporting operating success in the business.  The Operations Specialist  has responsibility and accountability for driving Safety, training, and mentoring of Field Operations and Logistics roles through implementing, and assessing Operational Key Performance Indicators and Standard Work.  The Operations Coordinator will achieve success by executing on both short- and long-term actions to improve operational excellence standards for safety, people, quality, delivery, costs, branch administration, and asset management.  

WHAT YOU'LL BE DOING:

Safety/Environment

• Supports regions on Health, Safety and Environment; Conducts business in compliance with all WS Safety, Transportation, and Environmental Policies.
• Supports employee health and safety results through creating a safer workplace, Safety Save, training and observations, and periodic assessments of the branch.
• Ensures standard work instructions are implemented; supported by robust training and communication actions.

Operational Support Activities

• Responsible for Providing field coverage for both branch administrative and logistics tasks as required
• Provide analytical support and benchmarking for operational activity.
• Provide new hire and ongoing training to field employees, for All branch operations, branch administrative and logistics.
• Provide business support, representation and development for system and process improvement projects, including but not limited to: design, testing, feedback, training.
• Collaborates with and supports Branch Operation Managers (BOM’s), Branch Coordinators (BC’s), Market General Managers (MGM’s), Dispatchers, Transportation Coordinators, Production Supervisors, and corporate departments to deliver key strategic initiatives by implementing Standard Work and adherence to Operational Key Performance Indicator (KPI’s).  
• Actively supports internal labor management in the field aligning with all critical operating priorities and messaging.
• Conducts site visits to Branch locations- review operational KPI’s while providing direct and indirect feedback to branch leadership, Operations Managers, Operations Directors and General Managers.
• Uses Planning Tools and data, ensures the branches are ready to support Unit on Rent (UOR) growth, Including supporting products and services. 
• Ensures that the appropriate systems and technical support are in place to provide safe, timely, cost effective, high quality and efficient delivery of revenue activities.
• Conducts periodic assessments of operations at branches, evaluate performance and lead training and development initiatives.

Customer Focus

• Uses Net Promoter Score (NPS) system to provide timely correspondence and to address internal issues.
• Ensures On Time Deliveries and Returns.
• Drives high levels of product quality (<60-day call & First Time Quality)

Additional Duties and Functions as assigned:

• Travel required; >25%

EDUCATION AND QUALIFICATIONS:

The successful candidate will possess:

• A minimum of 5 years’ experience in the mobile, modular or construction industry in general building, remodeling, and supervision.  
• Experience working in a high-profile role that has frequent contact between various departments, executive leaders, and field management.
• Experience in leading continuous improvement initiatives.
• Ability to manage multiple projects and assignments.
• Ability to thrive in a highly dynamic, entrepreneurial, time-sensitive, collaborative environment.
• Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; actively solicits feedback to improve performance.
• Strong customer presentation and communications skills and experience.
• Proven experience in a leasing business (e.g., construction materials, auto- leasing) or in Logistics, transportation, or other construction-related industry.
• Experience in working in culturally diverse, operational/functional matrix organizations.
• Proficient with MS Office/Excel/Word/Outlook as well as Salesforce.com or other CRM; experience with SAP is a plus.  
• Ability to travel up to 25% of your time.

Abilities and Other Requirements:   The ability to perform work in a variety of work environments from a professional office environment to branch shop environment to customer construction sites is required.   Must be able to use standard office equipment such as computers, phones, photocopiers, and filing cabinets and fax machines.
To successfully perform the essential functions of this job, the employee is regularly required to sit, and to move about the various work environments to train, monitor and ensure compliance with all company requirements, including safety.  The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. The employee must be able to verbally communicate with employees, co-workers, and customers in person and by phone.  The employee must also be able to travel to various work environments.  Frequent and extended overnight travel is required. 

Williams Scotsman is an AA/EEO/W/M/Vet/Disabled employer