Senior Dispatcher

ABOUT THE JOB:

The primary focus of this position is to ensure the WillScot Units are successfully delivered and picked-up from customer sites, ensuring the drivers are following all safety and DOT regulations. This role will supervise the team of drivers and assign their daily duties.

WHAT YOU'LL BE DOING:

Primary Responsibilities:

• Promotes safety first for all areas of dispatch. Ensures drivers are following all safety policies and procedures and will conduct safety meetings.
• Manage the day to day branch and operations yard drivers for multiple branch locations, which include:
  • Scheduling and assigning drivers and vehicles to convey Units
  • Reviews next day/week deliveries and pick-ups and develops a dispatch plan
  • Enters all assignments into database (Descartes)
  • Notifies drivers of daily assignments
  • Tracks Drivers out on delivery/pick-up
  • Assists Drivers in troubleshooting when necessary
• Sets daily and weekly priories for the team
• Conducts performance discussions and trainings
• Ensures Drivers have collected all appropriate documentation and signatures related to delivery/pick-up of units and offices and will work with the Driver and Customer if the unit/office is damaged
• Communicates with customers to assist in scheduling daily/weekly activities
  • Informs customer of delivery/pick-up times
  • Answers customer questions about delivery/pick-up
• Maintains daily log files and preventative maintenance files and records the information into the appropriate systems. Ensures all daily/weekly/monthly paperwork is completed, recorded and filed
• Maintains branch's budgeted trucking profit margin
• Coordinates with outside vendors regarding trucking and deliveries. This will include outside hauling services, as needed, and assisting Drivers with obtaining required annual, monthly and daily city/state transportation permits.
• Works with branch and corporate sales to determine driver schedule availability, and when available, can schedule deliveries/pick-ups outside of current dispatch schedule
• Other duties as assigned

Equipment Used and Responsibility:

• Computer, telephone, radio and electronic office equipment
• MS Office Suite
• GPS and tracking software

Supervisory Responsibilities:

• Yes, Drivers and in some branches Assistant Dispatcher

EDUCATION AND QUALIFICATIONS:

• High School Diploma or equivalent, some college preferred
• 2-4 years’ experience with dispatching preferred
• Familiar with standard concepts of scheduling and dispatching
• 1-2 years of Customer Service Experience
• Ability to multi-task effectively
• Knowledge of DOT and state specific safety regulations
• Strong attention to detail and ability to problem solve
• Communicate clearly: verbal and written
• Valid Driver’s License
• Computer, telephone, radio and electronic office equipment
• MS Office Suite
• GPS and tracking software