CA - Customer Success Spec - Bilingual
Gormley, ON, CA, L0H-1G0
At WillScot, our team of nearly 5000+ people makes our company a Great Place to Work® and we believe our people are what give us a competitive advantage in the industry. Our differentiation begins with our values, which are lived through our employees and aligned to the needs of our customers and communities. From day one, we invest in your growth and your future, while giving back to the communities we serve. Learn more about WillScot and who we are, here.
As North America’s leading provider of complete temporary space solutions, we have helped customers across 260+ locations in the United States, Canada, and Mexico, get the innovative flexible workspace and portable storage solutions that are right for their timeline and their project, Right From the Start. Learn More.
ABOUT THE JOB:
Our Customer Success Specialist (CSS) acts as a liaison; communicating with customers, providing information and resolving any emerging issues with accuracy and efficiency. This means being able to think quickly on your feet, maintaining professionalism, and finding a way to make the customer experience fantastic!
WHAT YOU'LL BE DOING:
- Serving as the primary point of contact for customer transactions through the full cycle
- Processing transactional orders to insure accuracy
- Obtaining and processing signed lease agreements/contracts and/or purchase orders
- Collecting accurate insurance certificate or ensuring customers are enrolled in the WS program
- Collecting payments accurately using a company-preferred method of invoice and payment
- Much more!
EDUCATION AND QUALIFICATIONS:
- High school degree or GED required.
- College Degree preferred; but not necessary.
- Relevant work experience will also be considered!
- Ability to thrive in a fast-paced environment!
- Strong phone contact handling skills is a must!
- Experience with Salesforce or a similar CRM is a plus.
- The importance of being a positive member of the team cannot be overstated. Together we are stronger!
The opportunity to advance your career is ready for the taking at WillScot; if you’re READY TO WORK, apply today!
This posting is for a(n) Existing Position.
Disclaimer: This posting describes the general nature and level of work performed and does not represent an exhaustive list of responsibilities, duties, skills, or physical abilities required. Team members may be required to perform duties outside normal responsibilities from time to time as needed.
Base Wage Range: $22.00 - $29.70
Individual rates are based on a variety of factors such as degrees or certifications, skill-level and years of experience, and include considerations such as expected overtime and variable compensation pay such as bonus or commission.
All regular WillScot positions offer a generous benefits package to help our employees and their families Be Well. This includes medical, dental, vision, disability, life insurance, paid time off (including Company holidays), tuition reimbursement, a retirement savings plan with company match, and more! More information about benefits may be found here. Many positions also have variable pay opportunities including commission, bonus, performance rewards, or other incentive programs.
We are an Equal Opportunity Employer. Veterans and individuals with disabilities are encouraged to apply.
Job Segment:
CRM, Customer Service, Technology