Manager, Collections

Date: May 9, 2025

Location:

Baltimore, MD, US, 21231

Company: WillScot

Req ID: 53643

At WillScot (NASDAQ WSC), our 4000+ people are at the heart of everything we do. In addition to providing industry-leading pay and benefits, we provide opportunities for development and upward mobility, while investing in the communities we serve. We are the undisputed leader in providing innovative ﬂexible workspace and portable storage solutions, serving an incredible range of customers across all industries from 240+ locations across the United States, Canada, and Mexico.

Our values are our foundation. We constantly strive to diversify our teams to ensure we have the best and brightest talent. We’re deeply committed to creating an inclusive and equitable workplace where each person can contribute while being their authentic self. For more about WillScot and who we are, click here. Build your future with us!

ABOUT THE JOB:

We are seeking a dynamic Collections Manager to lead a high-performing team of supervisors and collectors responsible for managing accounts receivable and driving down delinquency. Reporting to the Director of Collections, this role requires strong leadership, analytical, and communication skills in a fast-paced, B2B environment. The ideal candidate will be experienced in coaching teams, implementing best-in-class collection practices, and partnering with Sales and Branch Operations to ensure AR health.

WHAT YOU'LL BE DOING:

Team Leadership & Development

Manage and develop a team of 2 direct supervisors and up to 35 indirect collectors
Interview, hire, train, coach, evaluate, and when necessary, discipline and terminate staff
Conduct performance reviews and coach teams to improve KPI results
Run and analyze departmental and performance reports
Track and report on key metrics and team KPIs
Complete special projects or assignments as directed by the Director of Collections
Reduction in >90-day delinquency
Improvement in DSO and aging bucket KPIs
High team engagement, retention and succession planning
Increased customer satisfaction from timely and professional resolution of disputes

Collections Oversight & AR Management

Assign aging portfolios and workloads to collectors
Monitor delinquency trends and drive improvement initiatives
Review and approve/deny repo and bad debt write-off requests
Oversee timely and appropriate collection actions including skip tracing, demand letters, lockouts, and third-party placements
Conduct regular aging reviews with branch leadership and ensure accounts are worked thoroughly

Customer Interaction & Escalation Management

Handle escalated customer collection calls and assist with account reconciliations
Support supervisors/collectors with complex or high-risk accounts
Correspond with delinquent customers as needed

EDUCATION AND QUALIFICATIONS:

Associate’s degree required; Bachelor's degree preferred
6+ years of experience in Credit & Collections, with at least 5 years in a leadership role
Advanced proficiency in Excel and ERP systems; experience in Salesforce and GetPaid preferred
Proven experience managing large teams and driving AR performance
B2B collections background required; construction industry experience strongly preferred
Familiarity with lien laws and working with contractors, subcontractors, and suppliers preferred
High attention to detail and strong organizational skills
Excellent verbal, written, and presentation communication skills

Disclaimer: This posting describes the general nature and level of work performed and does not represent an exhaustive list of responsibilities, duties, or skills required. Collaboration and teamwork drive our success. Team members may be required to perform duties outside normal responsibilities from time to time as needed.

All regular WillScot Holdings Corp. positions offer generous benefits including medical, dental, vision, disability and life insurance, paid time off, Company holidays, tuition reimbursement, and 401(k) with match. Most positions also have variable pay opportunities including commission or bonus, performance rewards, or incentive programs. More information about benefits may be found here.

WillScot provides equal employment opportunities to employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

WillScot embraces diversity and is committed to equal opportunity in all aspects of employment, including recruiting, hiring, promotion, termination, leaves of absence, compensation, and training. We are focused on building teams that include a variety of backgrounds, lived experiences, and skills. The more inclusive we are, the stronger we will be!