Collections Specialist

Date: May 8, 2025

Location:

Baltimore, MD, US, 21231

Company: WillScot

Req ID: 53634

At WillScot (NASDAQ WSC), our 4000+ people are at the heart of everything we do. In addition to providing industry-leading pay and benefits, we provide opportunities for development and upward mobility, while investing in the communities we serve. We are the undisputed leader in providing innovative ﬂexible workspace and portable storage solutions, serving an incredible range of customers across all industries from 240+ locations across the United States, Canada, and Mexico.

Our values are our foundation. We constantly strive to diversify our teams to ensure we have the best and brightest talent. We’re deeply committed to creating an inclusive and equitable workplace where each person can contribute while being their authentic self. For more about WillScot and who we are, click here. Build your future with us!

ABOUT THE JOB:

We are seeking a proactive and customer-focused Collections Specialist to join our Credit & Collections team with a focus on accounts receivable tied to mergers and acquisitions and new customer onboarding. This role is vital in ensuring a smooth transition for newly acquired or onboarded customers by confirming accurate billing, resolving payment barriers, and supporting a best-in-class post-invoicing experience. You will collaborate across departments to manage receivables, drive timely payments, and improve onboarding outcomes.

WHAT YOU'LL BE DOING:

Customer Engagement & A/R Management

Serve as the primary point of contact for customers post-acquisition or onboarding to validate account setup and billing accuracy.
Proactively reach out following the first invoice to confirm receipt, contacts, and payment timelines.
Manage a portfolio of commercial A/R tied to M&A activity, working to resolve legacy account discrepancies and ensure seamless integration.

Issue Resolution & Collections

Place and receive customer calls related to past-due balances while providing exceptional service and professional resolution.
Identify and resolve barriers to payment, including incorrect contacts, missing purchase orders, tax documentation, or system setup errors.
Negotiate and document payment arrangements or settlements when needed, while maintaining a positive customer relationship.

Collaboration & Cross-Functional Support

Partner with Sales, Billing, Customer Success, and Integration teams to ensure smooth transitions and alignment on expectations.
Provide insights and feedback to improve onboarding processes and reduce future A/R issues.
Escalate unresolved or high-risk accounts with clear documentation and recommendations.

System Documentation & Cash Application Support

Maintain thorough documentation of customer communications, issue resolutions, and payment commitments in internal platforms (e.g., GetPaid, Salesforce).
Assist with unapplied cash efforts by identifying unmatched payments and working with internal teams to resolve.
Conduct skip tracing when contact with a customer has been lost.

EDUCATION AND QUALIFICATIONS:

Required Qualifications:

College degree or equivalent professional experience.
2+ years of experience in commercial collections or B2B A/R.
Strong understanding of billing, onboarding, and the contract-to-cash lifecycle.
Proficiency with Microsoft Office Suite and experience using systems such as GetPaid, Salesforce, SAP, or similar ERP/AR platforms.
Excellent communication and interpersonal skills with a customer-first mindset.
Organized, self-motivated, and capable of managing a high-volume portfolio.
Ability to influence resolution and foster strong working relationships.

Preferred Qualifications:

Experience supporting A/R tied to mergers and acquisitions or large-scale customer transitions.
Familiarity with onboarding processes and customer account setup.
Working knowledge of collections workflows in GetPaid or similar systems.
Background in cross-functional collaboration across Sales, Finance, and Customer Success.

What Success Looks Like:

Timely resolution of payment barriers post-onboarding or acquisition.
Strong customer relationships and reduced time-to-payment for new and integrated accounts.
Clear and accurate account documentation and communication trails.
Improved onboarding and billing practices through continuous feedback and collaboration.

Disclaimer: This posting describes the general nature and level of work performed and does not represent an exhaustive list of responsibilities, duties, or skills required. Collaboration and teamwork drive our success. Team members may be required to perform duties outside normal responsibilities from time to time as needed.

All regular WillScot Holdings Corp. positions offer generous benefits including medical, dental, vision, disability and life insurance, paid time off, Company holidays, tuition reimbursement, and 401(k) with match. Most positions also have variable pay opportunities including commission or bonus, performance rewards, or incentive programs. More information about benefits may be found here.

WillScot provides equal employment opportunities to employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

WillScot embraces diversity and is committed to equal opportunity in all aspects of employment, including recruiting, hiring, promotion, termination, leaves of absence, compensation, and training. We are focused on building teams that include a variety of backgrounds, lived experiences, and skills. The more inclusive we are, the stronger we will be!